We back every hosting plan with a 99.9% uptime Service Level Agreement. In a year, that translates to a maximum of around 8 hours and 45 minutes of allowable downtime — and our actual numbers are usually much better.
How do we measure it? Each of our servers is monitored from multiple geographic locations every minute. If a server fails to respond, the incident is logged automatically. We exclude only scheduled maintenance windows announced at least 48 hours in advance, and downtime caused by upstream events outside our control (such as data center power failures), as is standard in the industry.
If we miss the SLA in any calendar month, you are entitled to service credits — see our SLA page for the full terms. Transparency matters: if there is an incident, we publish what happened and what we did to fix it.
Saturday, April 25, 2026
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